Common Questions

How does the booking process work?

The booking process is simple. First, you select the package that best suits your budget and preferences. Once you order, you’ll receive a passport form to fill in, once that’s done we’ll get to work carefully putting together the best weekend of the year for you!

How long are the Mystery Away Days?

Timings differ, but they are usually Friday to Sunday, giving you plenty of time to explore the mystery city. Although we sometimes off shorter and longer stays.

Is my trip ATOL protected?

Yes! Mystery Away Days trips are fully protected by ATOL. This means that when you book your trip with us, you can have complete peace of mind knowing that your travel plans are financially protected.

Can we take children on our Mystery Away Day?

Of course! Mystery Away Days are a perfect birthday or Christmas gift for a young football fan.

If you’re travelling with a child, please let us know on your Passport Form so we can book family friendly accommodation (if requested) and make sure you’re sat together on the flight and at the game.

Are the games top flight games?

Most are, but not all. We try to tailor the weekend to your needs. We have one aim – to send you on a truly unforgettable weekend and make you fall in love with a football club you’d have never otherwise got the chance to see. In your passport form, you can let us know which countries/clubs you’d like to visit or avoid – and that really helps us put together the perfect weekend.

Which airports can I fly from?

At present, we have trips available from many of the major airports in the UK.

When ordering, you are asked to select which airport is closest to you. This will be the airport you fly from, and return to.

When will I know which game I'll be attending?

We usually send all flight and match tickets as well as accommodation details (if requested) a couple of weeks before your departure date. Sometimes, match tickets may arrive a little closer to your departure date depending on when our partner clubs distribute the tickets to us.

Can I request a specific destination or game?

In ‘special requests’ on your passport form, let us know if there are any countries or clubs you’d like to avoid.

Will we be sat together if we book as a group?

We always make sure you’re sat together at the game! We also always try to have you sat together on the plane, but if it’s a busy flight to a popular destination you could be sat apart for the flight.

If you’re taking a child, please let us know on your Passport Form so we can ensure you’re sat together on the plane too.

Can I change or cancel my booking?

Once your booking is confirmed, changes or cancellations are not allowed. We apologise for any inconvenience this may cause.

Is accommodation included?

When making your booking, you get the choice of whether you would like us to complete the whole package and book your accommodation for you, but if you wish to book your own accommodation, you can also request this when making your Mystery Away Day booking.

Can we request a twin room instead of a double?

Yes! If you want two separate single beds instead of one double in the room, please just order a double and when filling in your passport form let us know you want a twin room in the ‘special requests’ section!

What documents will I need to take on my Mystery Away Days adventure?

You will need to bring a valid passport, the boarding pass that you’ll be emailed and any necessary documents required for entry into the destination country.

Please also take your passport, or a photo of your passport, to the stadium as in some countries it can be required for entry.

How far in advance should I book my package?

Our weekends sell out fast, so we recommend booking your package as early as possible to ensure availability.

Will I be able to choose my flight timings?

Flight timings are determined by the airline and are beyond our control. However, in your passport form you can let us know your preferred flight time, and we’ll do our best to match that.

Will I be able to receive a refund if I am not able to travel or my flight is cancelled?

We book non-refundable flights so that we can offer you, the fan, the best prices for the mystery trip.

Once your non-refundable booking is confirmed, changes or cancellations are not allowed. Therefore, refunds will not be provided.

However, if your flight or game is cancelled by the airline or club, we’ll pass on any refunds from the airline.

Will I have to pay extra for the game ticket?

No, the game ticket is included in the package price.

Are airport transfers included?

Transfers from airports, hotels, and the game are not included in our packages and will need to be arranged by the customer.

Can I upgrade my flight?

Any upgrades to flights such as picking seats, adding meals, etc will not be included in your package and must be purchased by yourself when you receive flight details.

I have more questions, who can I contact?

If you have any additional questions, please don’t hesitate to contact us through our website or email address. We also answer all Instagram DMs. We will be happy to assist you.

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